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Service Engineer Trainer

2 months ago

Fremont, California, United States Brooks Automation Full time
About Us

Brooks Automation is a leading provider of automation solutions for the semiconductor industry, with over 40 years of experience in delivering precision robotics, integrated automation systems, and contamination control solutions.

We are a dynamic organization that is shaping the future of technology, and we are looking for a Technical Trainer to join our team.

Job Description

As a Technical Trainer, you will play a pivotal role in enhancing the technical proficiency of both internal staff and customers by delivering Instructor-Led Training (ILT) classes, assessing students through hands-on activities, and participating in the development of blended training programs.

You will also be responsible for creating training materials, ensuring continuous improvement in training content and processes, and collaborating with various departments to align training initiatives with organizational goals.

Responsibilities
  1. Deliver ILT classes for internal staff and customers on semiconductor automation equipment.
  2. Develop and implement training programs to elevate Customer Support Engineers (CSEs) to advanced levels of knowledge.
  3. Lead the ILT program for select Brooks equipment curricula, incorporating new findings and maintaining regular updates as needed.
  4. Lead training participants through the Learning Management System (LMS), tracking attendance, progress, and completion of courses.
  5. Maintain and share data on completed courses, absences, and issues via the LMS.
  6. Provide weekly status reports to the Global Training Director to ensure clarity and sustainability of training initiatives.
  7. Collaborate with the Curriculum Development team to design blended (online + in-person) training programs based on research and organizational requirements.
  8. Participate in the development of course curricula, syllabi, training plans, agendas, and course content in alignment with defined objectives and our Tiered Certification strategy.
  9. Prepare training materials (e.g. job aids, guides, reference sheets, presentations) to support ILT programs delivered by you and other technical trainers.
  10. Develop technical training documentation to support learning objectives.
  11. Assess technical staff to identify skill gaps and development opportunities.
  12. Collaborate with managers to create personalized development plans for employees.
  13. Monitor and evaluate the effectiveness of training programs, gathering feedback from participants.
  14. Determine overall program effectiveness and implement improvements as needed.
  15. Collaborate with Service, Support, and Engineering departments to continuously improve training content and processes.
Requirements
  • Bachelor's degree in Engineering, Computer Science, or related field - or related experience.
  • Proven experience in hands-on technical training involving mechanical and electrical equipment, alongside software.
  • Experience working with a Learning Management System (LMS) and/or E-Learning content creation tools.
  • Ability to travel approximately 30% of the time.
  • Excellent communication and presentation skills.
  • Demonstrated ability to collaborate with cross-functional teams and drive continuous improvement.
  • Innovative mentality with a focus on aligning training initiatives with organizational goals to drive business results.
Preferred Qualification
  • Experience in technical training in the semiconductor industry.
  • Solid understanding of semiconductor equipment and processes.