Order Management Specialist
2 weeks ago
We are seeking a highly skilled Order & Revenue Management Associate to join our team at Nestle Purina PetCare Company. As a key member of our organization, you will play a critical role in driving sales performance and results by monitoring and influencing customer ordering trends, optimizing customer inventory positions, and resolving customer disputes and invoice payment issues.
Key Responsibilities- Process new customer sales orders timely and accurately
- Actively monitor sales order progression and proactively escalate opportunities to the Customer, Sales, and Customer Facing Supply Chain Teams with solutions to achieve on-time delivery and mitigate potential risks to Purina sales and revenues
- Resolve and eliminate customer disputes by providing analysis to Sales, Finance, and Customer Facing Supply Chain Teams with recommendations to address and correct root causes that negatively impact the effectiveness of Purina's trade development investments
- Pursue the collection of overdue invoices through collaborative relationships with customers' accounts payable departments
- Monitor and investigate payment trends and provide early escalation of payment timeliness issues to Leadership
- Develop efficient reporting skills utilizing the Power BI Dashboards to perform analysis needed to identify and improve customer performance results
- Bachelor's Degree or 2+ years of experience in Logistics, Transportation, Customer Service, Inventory Management, Accounts Receivable, or Dispute Resolution
- 1+ years of experience with Excel (to include VLOOKUP and Pivot Tables), Office 365, Business Object, or Power BI
Nestle Purina PetCare Company is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. We are committed to creating an inclusive work environment where all associates can thrive and contribute to our mission.
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