Member Experience Officer

17 hours ago


Mount Ephraim, New Jersey, United States Mountain America Credit Union Full time
Job Summary

At Mountain America Credit Union, we are seeking a highly skilled and customer-focused Member Experience Officer to join our team. As a key member of our branch operations, you will be responsible for providing exceptional service to our members, meeting their needs, and helping them achieve their financial goals.

Key Responsibilities
  • Build and maintain relationships with members through in-person and phone conversations
  • Provide quality service by assessing member needs, advising on products and services, and assisting with transactions
  • Recognize member needs, educate on financial management options, and cross-sell products and services
  • Resolve member complaints and issues in a timely and professional manner
  • Prepare and disburse loans within lending limits and credit union guidelines
  • Accurately maintain cash drawers and process transactions in accordance with established policies and procedures
Requirements
  • At least one year of retail banking or related sales and customer service experience
  • Ability to multitask, maintain composure, and handle member activities and requests
  • Ability to prepare loan documents and cross-sell financial services
  • Ability to communicate effectively using written and verbal communication
  • High school diploma or equivalent
Preferred Qualifications
  • Valid driver's license
  • Basic computer operating skills and experience with Microsoft Office
  • Typing speed of at least 35 words per minute
What We Offer
  • Competitive pay and opportunities for advancement
  • Excellent medical and dental benefits
  • Paid time off, volunteer time off, and paid holidays
  • Matching 401K and tuition assistance
  • Professional development and training opportunities


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