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Client Services Supervisor
2 months ago
We are seeking a highly skilled and experienced Client Services Team Lead to join our team at Custom Health. As a Client Services Team Lead, you will play a critical role in leading our client services team and ensuring that our clients receive exceptional service and support.
Key Responsibilities- Team Leadership: Lead and manage the client services team, providing guidance and support to team members to ensure they have the skills and knowledge needed to deliver exceptional service.
- Client Support: Provide direct support to clients, responding to their inquiries and resolving any issues or concerns they may have.
- Process Improvement: Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of our client services operations.
- Training and Development: Develop and deliver training programs to ensure that team members have the skills and knowledge needed to deliver exceptional service.
- Performance Management: Manage the performance of team members, providing feedback and coaching to help them improve their performance.
- Experience: Minimum 5+ years of experience in a client services or leadership role.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
- Knowledge: Strong knowledge of client services operations and processes, with the ability to analyze and improve processes to enhance efficiency and effectiveness.
Custom Health is a tech-enabled health services company that connects people with community pharmacists to manage drug complexity and maximize health benefits through personalized medication delivery, virtual monitoring, and proactive care. Our fully automated, high-volume central-fill pharmacy hubs, proprietary health platform, and medication adherence network power a robust, scalable solution to chronic condition management that leads to better patient outcomes and total cost of care reduction.
