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Dining Room Ambassador
2 months ago
Job Summary:
The Dining Room Ambassador at Great Wolf Lodge is responsible for providing exceptional guest service and ensuring a memorable dining experience for our guests. This role is critical to the success of our dining operations and requires a high level of flexibility, attention to detail, and excellent communication skills.
Key Responsibilities:
- Welcome guests and escort them to their assigned dining area, ensuring a seamless and welcoming experience.
- Monitor table availability and manage the wait list as needed to minimize guest wait times.
- Inform guests of promotions and notify them of their assigned server to ensure a smooth dining experience.
- Protect the establishment and guests by adhering to sanitation, safety, and alcohol control policies.
- Assist dining room staff by setting and clearing tables, replenishing water, and serving beverages as needed.
Requirements:
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed.
- Successful completion of a criminal background check and drug screen.
- Previous host and/or restaurant front-of-house experience is preferred.
- Strong communication skills and the ability to work effectively in a team environment.
- Ability to project a professional image that inspires trust and confidence.
- Enthusiastic and positive energy is essential for this role.
Physical Requirements:
- Able to lift up to 30 pounds.
- Able to bend, stretch, and twist.
- Able to stand for long periods of time.