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Dining Room Ambassador

2 months ago


Minneapolis, Minnesota, United States Great Wolf Lodge Full time

Job Summary:

The Dining Room Ambassador at Great Wolf Lodge is responsible for providing exceptional guest service and ensuring a memorable dining experience for our guests. This role is critical to the success of our dining operations and requires a high level of flexibility, attention to detail, and excellent communication skills.

Key Responsibilities:

  • Welcome guests and escort them to their assigned dining area, ensuring a seamless and welcoming experience.
  • Monitor table availability and manage the wait list as needed to minimize guest wait times.
  • Inform guests of promotions and notify them of their assigned server to ensure a smooth dining experience.
  • Protect the establishment and guests by adhering to sanitation, safety, and alcohol control policies.
  • Assist dining room staff by setting and clearing tables, replenishing water, and serving beverages as needed.

Requirements:

  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed.
  • Successful completion of a criminal background check and drug screen.
  • Previous host and/or restaurant front-of-house experience is preferred.
  • Strong communication skills and the ability to work effectively in a team environment.
  • Ability to project a professional image that inspires trust and confidence.
  • Enthusiastic and positive energy is essential for this role.

Physical Requirements:

  • Able to lift up to 30 pounds.
  • Able to bend, stretch, and twist.
  • Able to stand for long periods of time.