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Water Customer Service Representative

1 month ago


Marietta, Georgia, United States Cobb County, GA Full time
Job Summary

We are seeking a highly skilled Water Customer Service Specialist to join our team at Cobb County, GA. As a key member of our Water Department, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring accurate billing and collections.

Key Responsibilities
  • Provide customer service by responding to customer inquiries, resolving issues, and addressing concerns in a professional and courteous manner.
  • Process customer payments, apply charges and deposits, and update customer information in our billing system.
  • Enter service orders, verify meter readings, and maintain accurate records in our billing system.
  • Closely monitor and correct billing exceptions, and process special billings such as industrial surcharges and water retainage.
  • Collaborate with field staff to close out service orders and ensure accurate records.
Requirements
  • High School Diploma or GED required; supplemented by two years of experience in utility billing and collections.
  • Must be bondable.
  • Excellent communication and problem-solving skills.
  • Ability to work in a deadline-driven team environment.
  • Proficiency in Microsoft Office Suite.
What We Offer

Cobb County Government is proud to offer a competitive salary and benefits package, as well as opportunities for professional growth and development.