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Medical Office Assistant
2 months ago
We are seeking a highly skilled and detail-oriented Medical Office Assistant to join our team at CareerNation. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our medical practice.
Key Responsibilities- Provide quality customer service to patients and visitors, responding to inquiries and resolving issues in a timely and professional manner.
- Verify and update patient account information, ensuring accuracy and compliance with front desk policies and procedures.
- Collaborate with the Insurance Verification team to maintain knowledge of insurance plans and ensure accurate information is entered.
- Maintain a clean and organized work area, as well as the patient waiting room, to ensure a positive patient experience.
- Develop and maintain knowledge of individual physicians' scheduling requirements and preferences.
- Uphold a professional image and environment at the front desk, demonstrating excellent communication and interpersonal skills.
- Perform related work as required, including providing patient support and responding to requests for information in a courteous and timely manner.
- High school graduate with a minimum of two years' experience in customer experience, preferably in a medical practice environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to maintain confidentiality and handle sensitive information with discretion.