Information Systems Specialist

9 hours ago

Glen Burnie, Maryland, United States Arundel Federal Savings Bank Full time
Job Summary

Arundel Federal Savings Bank is seeking an Information System Specialist to provide technical software and hardware support to end users, troubleshoot and resolve system problems, and assist with project management research, implementation, and system administrative duties.

Key Responsibilities
  • Serves as the initial contact for all user access and application systems problems.
  • Troubleshoots and analyzes hardware and software problems and issues and provides hardware and equipment maintenance.
  • Able to work with users over the phone and resolve both hardware and software issues.
  • Manages user security access that include accounts, logins, access controls, email accounts, phones, and other items connected to the information systems.
  • Produces various statistical reports; and ensuring compliance with legal and administrative requirements.
  • Installs and configures hardware and software, and performs systems setup, daily backups, connectivity.
  • Develops and maintains documentation as directed by the IT Director.
  • Implements internal controls to achieve compliance for internal and external audits and develops the compliance protocols to include in the software and hardware audit.
  • Trains users and creates information system user manuals and other resource materials.
  • Monitor system alerts and notifications and respond accordingly through service tickets.
  • Performs other duties assigned by the IT Director.
Requirements
  • BA/BS in Computer Science, Information Technology or related work experience, including internships and related Professional IT Certifications from vendors such as Microsoft and CompTIA.
  • Must possess a good working knowledge of Microsoft operating systems (Windows 11, Server 201x) and experience with Intune and M365 (Word, Excel, Power Point, Outlook).
  • Must possess a customer service orientation and able to communicate with non-technical staff and customers.
  • Excellent verbal, written, telephone and interpersonal communication skills.
  • Excellent analytical, trouble-shooting, and organizational skills.
  • Ability to comprehend and perform duties independently.
  • Ability to manage multiple projects, deadlines, and priorities simultaneously.
  • Some local travel required.
  • Ability to lift a minimum of 50 lbs. and transport boxes, equipment, etc. from one location to another.
  • Ability to function in a financial institution branch environment and use standard office equipment, including, but not limited to: PC, fax, copier, telephone.
  • Ability to bend and stoop to string cables and install equipment.
Why Join Arundel Federal?

We are a community retail bank focusing on deposits and lending serving Anne Arundel County since 1906.

Your Vision. Our Strength.

We use our strong capital position and financial strength to help our customers achieve their financial dreams and personal visions.

We offer a comprehensive benefits package including paid time off, medical, dental, vision, life and disability insurance, HRA, FSA, paid holidays, tuition assistance, and 401(k) profit sharing plan.

Learn more about Arundel Federal at:

Arundel Federal is an Equal Opportunity/Affirmative Action Employer and will not discriminate in its employment practices due to an applicant's race, color, religion, national origin, sex gender identity/expression, age, ancestry, sexual orientation, disability, genetics, veteran status, marital status, pregnancy-related conditions, or political beliefs.

We also maintain a drug-free workplace.

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