Business Operations Manager

4 days ago


Pelham, Alabama, United States JOE HUDSON'S COLLISION CENTER Full time
Job Summary

We are seeking a highly skilled Business Operations Manager to provide exceptional customer service and support our location with administrative duties.

Key Responsibilities:
  • Greet all customers in a timely, friendly, and professional manner.
  • Answer phone calls consistently within three rings and communicate messages immediately to the correct contact.
  • Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load level process.
  • Monitor and follow up on DRP assignments, including estimates/repair appointments, capturing rates, and maintaining logs.
  • Maintain paperwork related to the customer's vehicle, including authorization for repairs and estimates.
  • Coordinate and document towed vehicles.
  • Comply with daily invoicing, payments, receipts, and deposit guidelines.
  • Confirm monies before delivery.
  • Follow up on AR over ten business days.
  • Review, correct, and/or approve hourly employee time clock punches daily.
  • Complete Customer Satisfaction Calls and forward results to the Location Manager.

The successful candidate will have strong computer skills and an aptitude to learn new programs. Exceptional communication skills, both oral and written, are essential. The ideal candidate will also possess outstanding organizational and multi-tasking skills, with the ability to adapt easily to a fast-paced environment.



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