Branch Operations Manager
3 days ago
Job Summary:
The Branch Operations Manager will oversee the day-to-day operations of the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.
Key Responsibilities:
- Collaborate with other branch managers to set realistic goals and objectives.
- Manage the assignment schedule for drivers and ensure timely completion of tasks.
- Provide guidance on scheduling issues, detours, and permits.
- Collaborate with other branches to establish performance standards based on financial and operational goals.
- Conduct regular staff meetings to communicate goals and objectives, provide guidance, and lead the team to meet these goals.
- Handle work assignment invoices and work closely with billing to ensure timely payment.
- Identify training needs and opportunities, develop a plan to meet those needs, and implement it.
- Maintain and develop positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
- Collaborate with other managers on advertising, marketing, and growth campaigns.
- Perform other related duties as assigned.
Requirements:
- Associate's degree and equivalent industry experience required. Bachelor's degree preferred.
- At least three years of experience as a branch manager with at least one year as an assistant branch manager highly preferred.
Physical Requirements/Work Environment:
- While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear, both in person and by telephone.
- Requires lifting and carrying of up to 25lb or more.
- Requires using hands to handle, control, or lift objects with a strong grip.
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