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Guest Services Coordinator

2 months ago

Anaheim California, United States SpringHill Suites Anaheim Full time
Job Summary:

As a Front Desk Representative at SpringHill Suites Anaheim, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Ensure the front desk area is clean and organized at all times.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality industry preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic arithmetic skills and ability to handle cash and credit transactions.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive hourly rate.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.