Guest Services Associate

4 weeks ago


Anaheim, California, United States Wyndham Destinations Full time
Transforming Vacations into Unforgettable Experiences

At Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering exceptional experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the globe.

Key Responsibilities:
  • Provide warm welcomes and exceptional service to guests, ensuring their vacation is nothing short of unforgettable.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions with precision and accuracy.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
What We're Looking For:
  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • The ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • The ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Why Join Us:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Wyndham Destinations benefits include:

•Medical

•Dental

•Vision

•Flexible spending accounts

•Life and accident coverage

•Disability

•Depending on position, paid time off, parental leave, and holidays (speak to your recruiter for additional information)

•Wish day paid time to volunteer at an approved organization of your choice

•401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

•Legal and identity theft plan

•Voluntary income protection benefits

•Wellness program (subject to provider availability)

•Employee Assistance Program

Compensation:
The hourly rate for this role is $18.00.

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