Customer Service Representative
2 months ago
Job Summary:
The Customer Service Associate will provide world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction and a pleasant shopping experience.
Key Responsibilities:
- Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
- Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current members with a unique and exclusive experience.
- Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
- Demonstrates products to customers.
- Remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate and keeps the CLUB Booth clean and organized.
- Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
- Provides daily feedback and reports in a timely and accurate manner.
- Provides peer coaching, recognition, and support as a CLUB advocate and representative.
- Provides service to all areas of the store based on business need.
- ALL OTHER DUTIES AS ASSIGNED
Requirements:
- Minimum Degree Required: High school diploma or equivalent experience.
- Experience: 0 to 2 Years of Experience.
Skills and Abilities:
- Excellent organization skills and attention to details.
- Experience in a customer service environment.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
Benefits:
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
- Medical, dental, vision, health savings account, flexible spending account, voluntary benefits, 401k retirement savings, paid holidays, paid vacation, paid sick time, and Bass Pro Cares Fund.
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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