Service Coordinator

2 days ago


Memphis, Tennessee, United States Hiller Plumbing Full time

About Us

Hiller Plumbing is a family-owned business with 17 locations across four states, proudly offering a 100% satisfaction guarantee of high-quality residential home services.

We have been in business for over 34 years and our family includes more than 850 employees. Our fleet consists of over 600 vehicles.

Why Work with Us

We are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career and family goals.

Our core value of CARE and standards define who we are as a company. You will have the opportunity to build a lucrative and rewarding career.

Additional Benefits

  • Family-owned and operated company culture
  • A supportive environment that encourages personal and professional growth
  • A competitive salary range of $18-$20 per hour

The Position

This role coordinates appointments for technicians at customer sites to maximize productivity and serve as the liaison between the company, technician, and customer.

The position requires delivering exceptional customer service reflective of Hiller's values.

Responsibilities

  • Dispatch technicians to service calls and maintain technician schedules
  • Prioritize calls according to customer and/or operational need
  • Schedule calls, enter service calls, and debrief with technicians
  • Maintain complete, accurate, and updated information in the customer database
  • Effectively manage conflict resolution with customers through clear communication
  • Promptly report any service issues to the appropriate leader

Requirements

  • Minimum of 3 years prior industry experience in dispatch and coordination
  • Service Titan Experience Preferred
  • Basic computer skills including Word, Excel, and any other software used by the company
  • Exceptional interpersonal and communication skills both written and verbal

Education/Certification Requirements

  • High School diploma or GED required


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