Customer Service Team Lead

1 week ago


Harrisburg, Pennsylvania, United States Recruit Monitor Full time
About the Job

We are seeking a highly skilled Senior Customer Service Representative to join our Health Plan Enrollment team at Recruit Monitor. This is an exciting opportunity to leverage your exceptional communication and problem-solving skills to provide top-notch customer service.

Key Responsibilities:
  • Resolve Enrollment Issues: You will be responsible for resolving enrollment reports and related eligibility issues, ensuring that all policy and procedure guidelines are followed.
  • Communicate with Members: You will initiate communication with newly enrolled members, dependents, and employer groups, providing them with essential information and literature.
  • Analyze Membership Data: You will interpret and apply rules and regulations in contractual agreements, updating membership data and workflow produced by online software capabilities.

Requirements:

  • High School Diploma or Equivalent (Required)
  • Minimum of 1 year-Customer Service Experience (Required)
  • Cable modem with minimum requirements: 5 MBPS UP, 20 Mbps DOWN,


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