Lead Visitor Services Manager
5 days ago
As the Lead Visitor Services Manager at the Yale Center for British Art, you will have a pivotal role in shaping the museum's visitor experience. Reporting directly to the Deputy Director for Advancement and External Affairs, you will oversee the newly-formed Visitor Services department, setting the tone for a welcoming and positive atmosphere that supports the educational mission of the museum.
Main Responsibilities
- Customer Service Excellence: You will set a high standard for face-to-face interaction and customer service for your team, ensuring every visitor has an exceptional experience.
- Policies and Procedures: Develop and implement policies, training programs, and procedures to ensure seamless operations within the Visitor Services department.
- Staff Development and Motivation: Motivate and coach staff to achieve their full potential, fostering a culture of excellence and continuous improvement.
- Budget Management: Take ownership of the annual departmental budget, making informed decisions to optimize resources and drive results.
- Talent Acquisition and Management: Recruit, hire, train, and administer discipline as necessary, building a high-performing team that shares your vision.
- Technical Expertise: Serve as the primary expert on point-of-sale and other software applications, generating and analyzing reports to inform data-driven decisions.
- Revenue Generation: Contribute to the development of institutional products and revenue-generating initiatives, driving business growth and expansion.
- Committee Participation: Participate in museum-wide committees as appropriate, leveraging your expertise to shape strategic decisions.
- Policy Enforcement: Interpret and enforce museum policies, setting departmental policies that align with broader organizational goals.
- Visitor Interaction and Conflict Resolution: Respond effectively to non-routine inquiries from visitors and staff, resolving conflicts and de-escalating situations with ease.
- Employee Management: Responsible for the management of both full-time, part-time, and student employees, creating a positive and inclusive work environment.
Key Qualifications
The ideal candidate will possess excellent leadership skills, a customer-centric approach, and a proven track record in managing teams and budgets. A strong understanding of museum operations, visitor services, and retail management is essential, as is the ability to work collaboratively with cross-functional teams to drive business outcomes.
Compensation and Benefits
We offer a competitive salary range of $65,000 - $85,000 per year, commensurate with experience. Additional benefits include health insurance, retirement savings plan, paid time off, and professional development opportunities.
-
Art Museum Visitor Experience Director
2 weeks ago
New Haven, Connecticut, United States Association of Art Museum Directors Full timeThe Association of Art Museum Directors seeks a highly skilled and motivated professional to serve as the Head of Visitor Services. This key role will be responsible for leading the Visitor Services team and overseeing the YCBA's retail Museum Shop.Job SummaryThis is a dynamic opportunity for an experienced leader to join our team and make a significant...
-
Museum Services Manager
2 weeks ago
New Haven, Connecticut, United States Association of Art Museum Directors Full timeJob SummaryThe Association of Art Museum Directors seeks a highly skilled Museum Services Manager to lead the Visitor Services department at the Yale Center for British Art. This key role is responsible for providing exceptional customer service, developing and implementing policies, and managing staff to deliver a world-class visitor experience.Key...
-
Dining Services Manager
2 weeks ago
New Haven, Connecticut, United States Lifebridge Community Services Full timeAbout UsWe believe our team members, clients, and community matter.Celebrating over 170 years of service, LifeBridge is a leading non-profit behavioral health organization supporting adults, children, and adolescents.Our mission is to provide nutritional meals to older adults in the greater New Haven area through our Meals on Wheels program.Job...
-
Building Project Management Lead
3 days ago
New Haven, Connecticut, United States ABM Industries, Inc. Full timeJob DescriptionIn this role, you will be responsible for managing the activities of a team of employees who work at night. Your primary goal will be to ensure that the team is meeting its productivity targets and providing excellent customer service. You will also be responsible for monitoring employee compliance with company policies and procedures.Key...
-
APRN Lead for Homeless Healthcare Services
2 weeks ago
New Haven, Connecticut, United States Cornell Scott Hill Health Corporation Full timeJob DescriptionWe are seeking an experienced APRN to lead our homeless healthcare services. The ideal candidate will have a strong background in infectious disease management, substance use disorder treatment, and primary care.About the RoleThe APRN will work closely with our interdisciplinary team to provide comprehensive services to persons experiencing...
-
Statistical Support Services Lead
2 weeks ago
New Haven, Connecticut, United States Yale University Full timeAs a key member of the Yale University team, we are seeking a highly skilled Statistical Support Services Lead to oversee the Stat Lab and our research support program in statistical methods and analysis.The successful candidate will lead a robust consultation and training program, providing expert research support to faculty, students, and staff. Key...
-
Construction Project Manager Lead
1 week ago
New Haven, Connecticut, United States Michael Page Full timeAbout the RoleWe are seeking a highly skilled and experienced Construction Project Manager to lead our team's project management efforts. This is an excellent opportunity for individuals looking to advance their careers in construction project management.As a key member of our team, you will be responsible for overseeing project operations, coordinating with...
-
Customer Service Team Lead
3 weeks ago
New Haven, Connecticut, United States Omni Hotels Full timeJob Summary:We seek an experienced Front Office Supervisor to lead our front desk team at Omni Hotels. This role requires a seasoned professional with a passion for delivering exceptional customer service and a proven ability to drive operational excellence.Responsibilities:Oversee daily front desk operations, ensuring smooth guest check-ins and...
-
Project Manager Lead
7 days ago
New Haven, Connecticut, United States Michael Page Full timeAre you a skilled Project Manager looking for a new challenge in the higher education sector? We are seeking an experienced professional to lead our project teams on high-profile projects like Yale University. This is a fantastic opportunity for someone with strong project controls, financial management, and leadership skills.CompensationWe offer a...
-
Customer Service Representative
2 days ago
New Haven, Connecticut, United States Ingka External Full timeCompany OverviewAt Ingka External, we're committed to building long-lasting relationships with our customers in a multichannel retail environment. Our team is passionate about delivering a positive and joyful experience for all IKEA visitors and customers.
-
Senior Facility Operations Manager
5 days ago
New Haven, Connecticut, United States Liberty Personnel Services, Inc Full timeWe are seeking an experienced and skilled Senior Facility Operations Manager to oversee several office buildings. This is a leadership role that requires strong communication, customer service, and team skills.Key Responsibilities:Develop and implement operating and capital forecastsRecommend and implement improvements to preventive maintenance...
-
Dynamic Sales Campaign Manager
2 weeks ago
New Haven, Connecticut, United States Cube Group Marketing Inc Full timeWe are seeking a highly organized and proactive Administrator with a focus on recruitment to join our vibrant team in New Haven, CT.The ideal candidate will play a vital role in the seamless operation of our office and the strategic recruitment of top talent. This dual-role position requires a detail-oriented individual who can handle administrative tasks...
-
Lead Learning Innovation Strategist
3 weeks ago
New Haven, Connecticut, United States Yale University Full timeAbout Yale UniversityYale University Library is a world-renowned research library that serves the academic community. As a leading institution in higher education, we are committed to advancing knowledge and promoting innovation.Job Title: Lead Learning Innovation StrategistWe are seeking an exceptional individual to join our team as a Lead Learning...
-
Senior Enterprise Architecture Lead
2 weeks ago
New Haven, Connecticut, United States Yale University Full timeYale University invites applications for a Senior Enterprise Architecture Lead to join our team.We are seeking an experienced and visionary leader to drive the development of our enterprise architecture strategy, aligning IT services with the university's mission. As a key member of our IT leadership team, you will play a critical role in enhancing...
-
New Haven, Connecticut, United States Michael Page Full timeJob SummaryWe are seeking a highly experienced and skilled Construction Project Manager to lead our team in delivering high-profile commercial developments across Connecticut. The ideal candidate will have a strong background in construction management, excellent leadership skills, and the ability to work effectively with architects, subcontractors, and...
-
RN Supervisor Lead
2 weeks ago
New Haven, Connecticut, United States New Haven Center for Nursing and Rehabilitation Full timeNew Haven Center for Nursing and Rehabilitation is seeking a skilled RN Supervisor to lead our nursing team. As a key member of our management team, you will be responsible for overseeing daily operations and ensuring top-quality resident care.We are looking for a dynamic individual with excellent leadership and communication skills to work alongside our...
-
Donor Services Coordinator Specialist
2 weeks ago
New Haven, Connecticut, United States New England Donor Services Full timeCompany OverviewNew England Donor Services is a leading organization dedicated to saving and enhancing lives through organ and tissue donation. With a mission to be a leader in the development and implementation of strategies to increase life-saving and life-enhancing gifts, we strive to make a positive impact on the communities we serve.We are proud to have...
-
Construction Project Lead
2 weeks ago
New Haven, Connecticut, United States Lighthouse Professional Services Full timeAbout the JobLighthouse Professional Services, a division of Staffing 360 Solutions group, is proud to be a Best in Staffing 2023 award winner. With over 50 years of experience placing professionals with small and global companies, our offices in New York, Connecticut, and Massachusetts serve clients nationwide.
-
Cybersecurity Transformation Lead
2 weeks ago
New Haven, Connecticut, United States NTT DATA Europe & Latam Full timeCybersecurity Transformation LeadEstimated Salary: $120,000 - $180,000 per yearWe are seeking an experienced Cybersecurity Transformation Lead to join our team in Orange, CT or Boston, MA. As a key member of our client's digital customer journey program, you will be responsible for leading the transformation project aimed at providing customers with a...
-
Family Therapist Position in Connecticut
2 weeks ago
New Haven, Connecticut, United States Stokes Counseling Services Full timeJob OverviewWe are seeking a skilled Family Therapist to join our team at Stokes Counseling Services, providing in-home mental health therapy services for families in need.Estimated Salary: $60 per clinical session, with opportunities for additional compensation and benefits.About the RoleAs a Family Therapist with Stokes Counseling Services, you will be...