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Retail Customer Service Supervisor

2 months ago

Columbus, Ohio, United States TJ Maxx Full time
About the Role

We are seeking a highly skilled and motivated Retail Customer Service Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience and leading a team of Associates to achieve sales goals and provide outstanding service.

Key Responsibilities
  • Lead by example, demonstrating a commitment to customer satisfaction and store excellence
  • Train and develop Associates to provide personalized customer service and promote loyalty programs
  • Assign registers, support POS coverage, and coordinate breaks for Associates
  • Address customer concerns and issues promptly, ensuring a positive experience
  • Communicate effectively with management and Associates to prioritize tasks and provide progress updates
Requirements
  • 1 year retail experience and 6 months of leadership experience
  • Strong communication and organizational skills with attention to detail
  • Ability to work flexible hours, including nights and weekends
  • Capable of multi-tasking and responding to changes in direction
What We Offer

As a Retail Customer Service Supervisor at TJ Maxx, you will enjoy a competitive starting pay range of $14.00 to $14.50 per hour, as well as opportunities for career growth and development. We also offer a range of benefits, including associate discounts, EAP, and 401(k) matching.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.