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IT Support Specialist

2 months ago

Fort Lauderdale, Florida, United States ASM Global Full time
Job Summary

ASM Global is seeking an IT Support Specialist to join our team at The Broward Convention Center in Ft. Lauderdale, FL. As a key member of our IT department, you will provide technical support to our staff and clients, ensuring seamless event execution and exceptional customer experience.

Key Responsibilities
  • Provide on-site technical support to event customers, vendors, and guests
  • Patch, configure, and deploy network cables and wire Ethernet ports
  • Network cabling maintenance and support (Cat6)
  • Provide customer service and Help Desk technical support to staff members
  • Responsible for on-boarding new hires with setting up and configuring workstations
  • Assemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS terminals, printers, and cell phones
  • Identify, diagnose, and resolve technical support problems on equipment, systems, and infrastructure
  • Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new user accounts, and access requests
  • Responsible for maintenance of IT inventory and performing minor hardware repair of equipment
  • Provide clear, concise, and timely communications to IT Management team
Requirements
  • An associate degree from an accredited college or university, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience
  • A bachelor's degree is preferred
  • A minimum of 1 to 2 years in an IT support role with experience in Help Desk or network environments preferred
  • Experience working directly with users/clients on technical issues in person and by phone
  • CompTIA A+ and Network+ certification - Preferred
  • CCNA certification highly preferred
  • Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus
  • Experience with Citrix, Microsoft, and/or Azure system administration
  • Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS
  • Troubleshooting knowledge and understanding of desktop, laptop, tablet, VOIP phone, mobile device, and Office 365 applications
  • Able to support collaboration services with OS Windows 10, iOS, Server 2012/2016/2019, Office 365 (Exchange, SharePoint, OneDrive, Teams)
  • Comfortable with network switch installations, configurations, management, and support
  • Must have excellent communication skills, both written and verbal
  • Must possess strong organizational and troubleshooting skills
  • Must be a self-starter, able to prioritize, multi-task, and work independently
  • Able to effectively follow directives, work with, and communicate clearly within a team dynamic
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Personal mobility with the ability to get in and around the facility and must have the ability to move quickly from one area to another.

Perform manual labor which includes regular ability to lift and hold at least 50 pounds.

Requires dexterity and ability to use hands and fingers to operate basic tools and equipment.

Required to kneel, crawl, bend, crouch, stoop, climb ladders, and frequently walk.

Involved prolonged periods of walking, standing, bending, kneeling, stooping, or sitting.

Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.