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Healthcare Operations Manager
2 months ago
Company Overview:
With two decades of excellence, SkinSpirit stands as a premier destination for aesthetic skincare and body treatments, boasting over 45 locations across the nation. Our team of highly skilled professionals is recognized for their personalized service, delivering safe, effective, and medically-backed treatments that yield optimal results. At SkinSpirit, we are dedicated to making your skincare journey enjoyable and fulfilling.
Culture and Values:
We foster a people-centric environment that emphasizes well-being. As we expand, we maintain the integrity of our unique culture by prioritizing compassion and an unmatched passion for our work. We provide world-class training and education, continually innovating with state-of-the-art equipment and services in our clinics. Experience the SkinSpirit difference.
Benefits:
We offer a competitive benefits package that includes generous employee discounts, Friends & Family discounts, and a beautiful work environment with an exceptional team. Additional benefits include paid holidays and a 401k plan with a company match. Full-time employees are eligible for Medical, Vision, and Dental insurance.
Position Overview:
The Clinic Manager plays a vital role in the success of SkinSpirit. This position is responsible for establishing the clinic's atmosphere while overseeing the team and operations in alignment with our culture and values. The Clinic Manager collaborates with leadership and the clinic team to strategically position the business for sustainable growth while ensuring efficient daily operations. This role empowers and inspires the team to deliver the highest quality of service to clients.
Schedule:
Flexibility is essential for this role, as it requires availability during weekdays, evenings, and weekends to fulfill all major responsibilities.
Key Responsibilities:
- Define the vision and direction for the clinic team, articulating priorities and generating enthusiasm towards shared goals.
- Oversee all aspects of daily clinic operations, including workflow organization, schedule optimization, client feedback management, inventory oversight, revenue performance, and other administrative tasks.
- Ensure the team adheres to the highest standards of client service, safety, and compliance.
- Recruit, retain, and nurture a high-performing and diverse team.
- Facilitate staff development through regular one-on-one meetings, Individual Development Plans, coaching, and training initiatives.
- Enhance systems, policies, and procedures to boost efficiency and service quality.
- Perform additional duties as required.
Qualifications:
- Bachelor's Degree is strongly preferred; a High School Diploma or GED is required.
- A minimum of 5 years of relevant experience in the medical/spa industry, luxury retail, hospitality, or a related field.
- Proven experience in managing, leading, coaching, and developing diverse teams to achieve high performance.
- A positive attitude and a commitment to fostering a growth mindset among employees.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- Strong organizational skills with the capacity to manage multiple tasks simultaneously, maintain focus, and adapt to unexpected situations.
- Excellent written and verbal communication skills, along with active listening abilities; capable of communicating effectively at all organizational levels.
- Proficient computer and phone skills; familiarity with Microsoft Office (Word, Excel, Outlook) and the ability to learn new technologies.
Why You Will Excel at SkinSpirit:
- Client Experience Focus: We engage with our clients on a personal level to provide exceptional service tailored to their needs. We actively listen to feedback and address any concerns to foster loyalty and achieve our objectives.
- Commitment to Excellence: We strive to exceed expectations, both internally and externally.
- Entrepreneurial Mindset: SkinSpirit encourages innovative thinking and exploration of new avenues for clinic growth and success. We embrace challenges, learn from setbacks, and progress forward.
- Team-Centric Approach: We believe in the power of collaboration and are dedicated to the growth and development of our team members. We celebrate collective success.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling, talking, and hearing.
- Occasional lifting and/or moving up to 20 pounds and occasionally lifting/moving up to 30 pounds.
Compensation:
Salary range: $75,000 - $125,000, determined based on candidate experience, clinic size, location, and market conditions.
