Loss Mitigation Specialist, Claims

8 hours ago


San Jose, California, United States Guild Mortgage Full time
Job Summary

Guild Mortgage Company is seeking a highly skilled Loss Mitigation Specialist, Claims to join our team. As a key member of our Loss Mitigation department, you will play a critical role in ensuring timely, accurate, and compliant processing of post-loss mitigation workouts.

Key Responsibilities:

  • Monitor and review filed claims to ensure acceptance and respond to suspended or rejected claims.
  • Update and send manager spreadsheets reflecting the status of completed short sales and deed in lieu claims.
  • Download origination and servicing documents for underwriting purposes.
  • Provide backup for corporate advance reconciliations and finalizations of short sale files.
  • Assist with the preparation of Trial Payment Plans, Type 1 & Type 2 forbearances, and overnight shipping labels.
  • Track receipt of signed Trial Payment Plans and explain terms to borrowers.
  • File Claims for Type 1 Forbearances.
  • Request, review, and authorize payments to appraisal companies.
  • Enter and upload documents to internal imaging systems.
  • Assist with month-end Trial Payment Report monitoring and Forbearance Reporting.

Requirements:

  • High school diploma or equivalent required; college courses or a Bachelor's degree in Finance, Business, or a related field preferred.
  • Three or more years of total back office mortgage servicing experience required, with at least two years working in loss mitigation related roles.
  • Working knowledge of mortgage loan documents, including overall processes and inter-relationships, standards, and requirements.
  • Strong interpersonal and problem-solving skills.
  • Highly organized and detail-oriented; ability to work in a fast-paced, department-metrics-driven environment.

What We Offer:

  • Competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match.
  • A pleasant work environment and opportunities for professional growth and development.


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