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Loss Mitigation Supervisor

1 month ago

San Diego, California, United States Guild Full time
Job Summary

Guild Mortgage Company is seeking a highly skilled Loss Mitigation Supervisor to oversee the day-to-day productivity of direct reports and monitor reports to ensure Loss Mitigation department efficiency.

Key Responsibilities
  • Monitor metrics and maximize productivity, efficiency, investor compliance, and service levels for areas under supervision.
  • Hire, train, coach, discipline, and exit team members.
  • Perform quality control and audit reviews on loans, including income/expense calculations, to ensure compliance with agreed-upon standards and state and investor guidelines.
  • Provide coaching, guidance, and recognition to reports on all FHA insured loan workouts; review work to ensure solid business decisions are made in underwriting modifications and in reconciling and settling accounts.
  • Review denied cases and research/recommend feasible alternatives.
  • Analyze escalated accounts for compliance and exceptions to modification program guidelines.
  • Participate in calls with clients and homeowners; discuss topics and issues related to loss mitigation.
  • Provide weekly productivity reports and status updates, and remediate action items to ensure loss mitigation cases move through the decision process both on a timely basis and in accordance with regulations and guidelines.
  • Review files requested by internal and external auditors and respond to audit findings by preparing formal responses and ensuring remediation of noted issues.
  • Ensure inventory is managed effectively and in accordance with all applicable regulations and guidelines.
  • Develop and deliver training that encompasses changes, improvements, and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices.
  • Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.
  • Role model patience and professionalism when interacting with consumers via phone, email, or letter.
  • Review FHA Waterfall Calculations and verify correct home retention loss mitigation options are chosen and communicated to borrowers.
  • Manage and control loss mitigation general ledger; review all invoices input by Specialists; reconcile TBB2 against payment of title policy invoices.
  • Perform other duties as assigned.
Requirements
  • High school diploma and some college, technical training, or equivalent required; Bachelor's degree in Finance, Business, or a related field preferred, along with seven or more years total mortgage default, loss mitigation, and short sale experience, with at least two years in a supervisory/lead role.
  • Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance, and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
  • Knowledge of Standard Operating Procedures, CFPB, FCRA, and FDCPA preferred.
  • Strong interpersonal and problem-solving skills.
  • Highly organized and detail-oriented; ability to work in a fast-paced, department-metrics-driven environment required.
  • Advanced math skills required.
  • Proficiency with basic internet searches, data entry, Microsoft Word, Excel, PowerPoint, and Outlook required.
  • Familiarity with document retention software; Blitzdoc preferred.
  • 10-key by touch strongly preferred.
Supervision

Direct: 3-5 Loss Mitigation Specialists

Indirect: General supervision required, depending on experience level

High level of independent judgment and decision-making

Manage multiple priorities in a deadline-driven environment; leads with a strong sense of urgency and responsiveness

Excellent verbal and written communication skills

Strong detail orientation and highly organized

Hire, train, coach, discipline, and exit team members

Ability to be patient and train less experienced team members, respond to questions, build capability

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