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Healthcare Services Coordinator

2 months ago


Brooklyn, New York, United States CQ Partners Full time
Job Overview

Become a Key Member of Our Healthcare Team

CQ Partners is in search of a dedicated Healthcare Services Coordinator to enhance our patient experience. As the main liaison for our clients, you will be instrumental in delivering outstanding service from their initial contact through to their departure. Your role will encompass a variety of administrative responsibilities, appointment scheduling, and essential support for our patients. Furthermore, you will assist in patient outreach initiatives and work closely with our insurance division. If you are committed to providing exceptional patient support and have excellent organizational abilities, we encourage you to consider this opportunity.

Key Responsibilities:

Client Engagement:

  • Foster a welcoming environment by ensuring the office is organized and inviting.
  • Respond promptly to phone inquiries, showcasing excellent communication skills.
  • Welcome and assist patients with professionalism and compassion.
  • Efficiently manage appointment scheduling while following established protocols.
  • Prepare necessary equipment for patient visits, ensuring readiness.
  • Maintain a comfortable waiting area for patients.
  • Implement patient follow-up processes through both automated systems and personal outreach.
  • Conduct post-visit follow-ups to collect feedback and express appreciation.
  • Handle patient information with discretion and confidentiality.
  • Support the insurance team as needed, including verification calls.
  • Compile and present reports on a regular basis as required.
  • Adhere to safety and hygiene standards consistently.

Data Management and Confidentiality:

  • Maintain confidentiality regarding patient data and business operations.
  • Keep accurate patient records, including insurance and demographic information.
  • Assist new patients with paperwork while complying with privacy regulations.
  • Document comprehensive notes in the Electronic Medical Records (EMR) system for all patient interactions.
  • Enhance patient interactions by integrating personal details into EMR notes.
  • Ensure all administrative tasks are completed promptly.

Product Knowledge:

  • Conduct minor repairs and cleaning of hearing aids in accordance with regulations.
  • Assist patients with product exchanges or returns, demonstrating thorough product knowledge.

Qualifications:

  • High school diploma or equivalent required; Associate's degree preferred.
  • Exceptional interpersonal skills with a focus on customer service and problem resolution.
  • Ability to organize tasks and manage multiple priorities effectively.
  • Detail-oriented with a commitment to accuracy in documentation.
  • Previous experience in leadership, process improvement, patient care, and customer service is preferred.

What We Provide:

  • Comprehensive on-the-job training.
  • Competitive hourly compensation based on experience.
  • Medical, Dental, and Vision Insurance options.
  • 401K plan with employer matching.
  • Short and long-term disability coverage.
  • Paid time off, including sick leave and holidays.
  • Opportunities for professional growth and training.
  • A supportive and collaborative work environment.
  • Meaningful work that positively impacts the lives of our patients.