Patient Access Representative

16 hours ago


Dundalk, Maryland, United States Clearway Pain Solutions Institute Full time

We're seeking a highly skilled Front Desk Operations Coordinator to join our team at Clearway Pain Solutions. This dynamic role requires a proactive individual with excellent communication skills and a strong attention to detail.

In this position, you'll be responsible for managing front desk operations, ensuring seamless patient interactions, and maintaining accurate records. If you're passionate about delivering exceptional customer service and have experience working in a fast-paced medical environment, we encourage you to apply.

**Responsibilities:**

  • Coordinate patient registration, verification, and scheduling processes.
  • Collect and verify demographic, insurance, and financial information.
  • Accurately enter data into Electronic Medical Records (EMR) systems.
  • Schedule appointments, manage patient flow, and ensure timely check-in/check-out processes.
  • Handle patient phone calls, respond to inquiries, and resolve issues promptly.
  • Maintain a clean and organized workspace, adhering to HIPAA guidelines and confidentiality standards.
  • Participate in ongoing training and professional development to enhance skills and knowledge.

**Requirements:**

  • High School Diploma or equivalent required; Associate's Degree preferred.
  • One year of experience in a medical setting or related field.
  • Strong understanding of EMR systems and Microsoft Office software.
  • Excellent written and verbal communication skills, with a focus on patient-centric care.
  • Able to multitask, prioritize tasks, and maintain accuracy under pressure.
  • Flexible schedule with potential for up to 25% travel.

**Compensation and Benefits:**

  • $16.50 - $18.00 per hour, depending on experience.
  • Up to 96 hours of PTO in the first year, pro-rated based on start date.
  • 7 paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day.
  • 401(k) retirement plan with employer match.
  • Comprehensive health benefits, including medical, dental, vision, and life insurance.


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