Guest Services Ambassador

5 days ago


Rancho Mirage, California, United States Agua Caliente Casinos Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Agua Caliente Casinos. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Room Management: Monitor room inventory to maximize occupancy and increase average rate.
  • Telephone Handling: Answer the telephone using an appropriate greeting and process guest telephone requests in a timely manner.
  • Front Office Procedures: Understand and implement new and existing front office procedures.
  • Guest Interaction: Greet customers immediately with a friendly and sincere welcome, using positive body language and a clear speaking voice.
  • Transaction Processing: Compute bills, collect payments, and make changes for guests, verifying and imprinting credit cards for authorization.
  • Training and Development: Help train new and existing employees for efficient department operation.
  • Reservation Management: Assign reservations based on resort availability and guest preference, giving choices of smoking or non-smoking rooms and notifying guests of check-in and check-out times.
  • Record Keeping: Keep records of room availability and guest accounts, depositing valuable items in the hotel safe deposit box.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent combination of education and experience is required.
  • Basic Math Skills: Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, circumference, and volume.
  • Communication Skills: Effective communication skills, both written and verbal, are essential for this role.


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