Luxury Guest Services Professional

4 days ago


Rancho Mirage, California, United States Marriott International Inc Full time
About The Ritz-Carlton

At Marriott International Inc, we pride ourselves on delivering exceptional luxury service to our guests. As a global leader in hospitality, we offer rare and special experiences that stay with our guests long after they depart.

Job Summary

We are seeking a Luxury Guest Services Professional to join our team at The Ritz-Carlton Rancho Mirage. This role will be responsible for delivering world-class service to our guests, ensuring their stay is memorable and unique. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.

Responsibilities
  1. Guest Experience: Deliver exceptional service to guests, anticipating their needs and exceeding their expectations.
  2. Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
  3. Problem-Solving: Resolve guest complaints and concerns in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: No prior experience necessary, but a passion for customer service is essential.
  • Certifications: None required.
What We Offer

We offer a competitive salary of $20.50-$21.00 per hour, plus benefits including health care, flexible spending accounts, 401(k) plan, paid time off, and life insurance. Join our team and become part of a global hospitality leader that values diversity, inclusion, and employee well-being.



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