Osterio Pronto Bartender

The Bartender serves food and beverage to restaurant guests in a timely fashion, ensuring excellent service and guest satisfaction every time. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

• Provide high-quality service to all guests, ensuring their needs are met and exceeded.
• Know and live the mission and the White Lodging/brand basics, upholding the company's values and standards.
• Complete all necessary setup, side work, and closing duties as assigned, maintaining a clean and organized workspace.
• Check the restaurant before, after, and during shifts for cleanliness and remove any debris, ensuring a safe and healthy environment for guests and staff.
• Maintain high cleaning standards of the bar, performing daily cleaning and side work tasks.
• Check bar glasses for cleanliness and ensure they are free from cracks, chips, and stains.
• Be knowledgeable of all menu items, their garnishes, contents, and preparation methods, and be prepared to answer guest questions in a direct and concise manner.
• Know daily features and specials, and use suggestive selling and upselling techniques to increase the check average.
• Take guest orders correctly, read them back to the guest, and ring orders into the system accurately, ensuring accuracy and efficiency.
• Check food presentation before serving, ensuring hot food is hot and fresh, and cold food is cold.
• Check guest satisfaction with food quality within two bites, addressing any concerns or issues promptly.
• Present checks correctly, free from errors, and in a timely manner, ensuring a positive dining experience.
• Follow and comply with all White Lodging cash handling policies and end-of-shift paperwork procedures.
• Follow all White Lodging policies and procedures, including work procedures and attendance.
• Learn and maintain all information regarding the hotel, engaging in pre-shift briefings and staying up-to-date on company policies and procedures.
• Promote teamwork and a friendly, safe work environment, fostering a positive and inclusive culture.
• Perform any other reasonable duties as assigned, supporting the team and contributing to the success of the restaurant.
• Follow all AL standards of uniform, presenting a professional and polished appearance.
• Know all bar products offered to guests, providing expert knowledge and recommendations.
• Make conversation with guests, creating a personal connection and ensuring a memorable dining experience.
• Ensure guests are not overserved beverages if intoxicated, prioritizing their safety and well-being.
• Be able to take out kegs, fetch new kegs, and hook up, performing heavy lifting tasks with assistance when necessary.

• Outgoing, sociable, and personable, with excellent communication and interpersonal skills.
• An eye for detail, with a focus on quality and accuracy.
• Excellent oral and hearing skills, with the ability to communicate effectively in a fast-paced environment.
• A passion for service, with a commitment to delivering exceptional guest experiences.
• A positive, can-do attitude, with a willingness to learn and adapt.
• Bar knowledge of products and bar operations, with the ability to provide expert recommendations.
• A strong team ethic, with a focus on collaboration and teamwork.
• Ability to handle high volume and work under pressure, with a focus on efficiency and accuracy.
• Multitasking, with the ability to prioritize tasks and manage multiple responsibilities.
• Reliability, with a commitment to attendance and punctuality.
• Customer service skills, with a focus on delivering exceptional guest experiences.
• Organized, with a focus on efficiency and accuracy.
• Teamwork, with a focus on collaboration and communication.
• Flexible work schedule, with a willingness to work varied shifts and hours.

Previous restaurant or bar experience is preferred but not essential. Previous customer service experience is also preferred but not essential.

The ability to stand and move at a fast pace for long periods of time is required. The ability to work long hours when business needs require is also necessary.