Training and Development Manager

3 days ago

Mundelein, Illinois, United States JSN Networks Full time
Job Summary

The Network Trainer is a key member of the JSN Networks team, responsible for executing all training and development programs throughout the network. This includes the development and facilitation of systems and processes for Dunkin' Donuts and/or Dunkin' Donuts/Baskin-Robbins combo restaurants, as well as the roll-out of new products, food safety initiatives, and other programs specific to the Franchisee network.

Key Responsibilities:

Team Environment
  • Execute training activities within the network to ensure consistency and quality.
  • Conduct New Hire Orientation for restaurant employees to ensure a smooth onboarding process.
  • Schedule and facilitate classroom-based learning for the network to enhance knowledge and skills.
  • Partner with Franchisee Leadership Team to identify and develop internal candidates for succession planning.
Operational Excellence
  • Create and maintain a people-first culture in the restaurant, prioritizing employee engagement and well-being.
  • Monitor, follow up, and report training progress to ensure continuous improvement.
  • Conduct on-the-job training and retraining to ensure employees have the necessary skills to excel in their roles.
  • Ensure a safe, secure, and healthy work environment by adhering to safety, food safety, and sanitation guidelines, as well as complying with all applicable laws.
  • Ensure Brand standards, recipes, and systems are executed consistently across the network.
  • Prepare, complete, and follow up on action plans for implementing production, productivity, quality, and guest service standards, and identify systems to drive performance.
  • Conduct restaurant assessments to identify areas for improvement.
Profitability
  • Identify and support systems to control costs and optimize resources.
  • Ensure tools and systems are in place to roll out new products, systems, and processes efficiently.
  • Support sales goals by tracking results, identifying gaps, and recommending solutions to drive revenue growth.
Skills and Qualifications
  • Associate's degree in a related field or equivalent in education and experience.
  • Fluent in English.
  • Microsoft Office proficiency.
  • Facilitation and presentation skills.
  • Written and verbal communication skills.
CompetenciesGuest Focus
  • Understand and exceed guest expectations, needs, and requirements.
  • Develop and maintain guest relationships to ensure loyalty and satisfaction.
  • Display a sense of urgency with guests to provide timely and effective service.
  • Seek ways to improve guest satisfaction by asking questions and committing to follow-through.
  • Resolve guest concerns by following Brand-recommended guest recovery processes.
Passion for Results
  • Set and maintain high standards for self and others, acting as a role model.
  • Consistently meet or exceed goals and objectives.
  • Contribute to the overall team performance by understanding how individual roles relate to others.
  • Set, prioritize, and maintain focus on important activities to drive results.
  • Read and interpret reports to establish goals and deliver results.
  • Seek ideas and best practices from other individuals, teams, and networks and apply this knowledge to achieve results.
Problem Solving and Decision Making
  • Identify and resolve issues and problems in a timely and effective manner.
  • Use information at hand to make decisions and solve problems, including involving others when necessary.
  • Identify the root cause of a problem and implement a solution to prevent it from recurring.
  • Empower others to make decisions and resolve issues.
Interpersonal Relationships and Influence
  • Develop and maintain relationships with team members to foster a positive and productive work environment.
  • Operate with integrity, demonstrating honesty, respect, and commitment to others.
  • Encourage collaboration and teamwork to achieve common goals.
  • Lead others by negotiating and taking effective action.
Building Effective Teams
  • Identify and communicate team goals and objectives.
  • Monitor progress, measure results, and hold others accountable.
  • Create strong morale and engagement within the team.
  • Acknowledge responsibilities for personal and team commitments.
  • Recognize and reward employees' strengths, accomplishments, and development.
  • Listen to others, seek mutual understanding, and welcome the sharing of information, ideas, and resources.

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