Risk Management Specialist

5 hours ago


Chicago, Illinois, United States Origami Risk Full time
Job Summary

We are seeking a highly skilled Risk Management Specialist to join our team at Origami Risk. As a key member of our client-facing team, you will be responsible for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products.

Key Responsibilities
  • Maintain and grow strategic client relationships on assigned accounts.
  • Actively identify and pursue potential expanded sales.
  • Drive growth of all products and services for clients in their portfolio.
  • Consistently advise clients on opportunities to further leverage Origami's solutions.
  • Drive new business through referrals from existing clients.
  • Work closely with service colleagues on assigned accounts to develop relationships, communication plans, and growth strategies.
  • Complete contract renewals and applicable true-ups on or before expiration dates with current target increase.
  • Ensure client product and services feedback is prioritized and rapidly resolved.
  • Work with Services colleagues to implement any necessary Client Satisfaction Improvement Plans.
  • Present and negotiate pricing & SOW for change orders / expanded scope to clients.
  • Manage SOW execution (signature) and procurement processes.
  • Engage appropriate colleagues for sales, service, advisory, innovation, and co-marketing requirements.
  • Manage invoices.
  • Manage the ongoing support budget where applicable, including hours erosion and the true-up processes services.
  • Maintain all client-specific data in Salesforce, including but not limited to contacts, opportunities, true-ups, satisfaction improvement plans, renewals, and other ad-hoc information as defined by management.
  • Act as a mentor to less experienced Origami colleagues.
  • Assist with the training and onboarding of new Origami colleagues.
Requirements
  • 8+ years' experience in a client-facing professional services role.
  • Bachelor's Degree in a Computer Science or business-related field.
  • Experience in insurance and IT or the Insurtech industries preferred.
  • Salesforce experience preferred.


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