Host - Front of House Ambassador
3 weeks ago
Host Position Overview
Cochon, a renowned restaurant in New Orleans, seeks a skilled Host to provide exceptional guest experiences. As a key member of our hospitality team, you will be responsible for creating a warm and welcoming atmosphere for our guests.
Key Responsibilities:
- Greet guests with a smile and ensure a seamless check-in process
- Maintain a clean and organized host stand and front door area
- Answer phone calls, take reservations, and manage guest inquiries
- Perform administrative tasks, such as mailing and filing, as needed
- Efficiently seat guests according to company standards
- Communicate clearly and politely with guests regarding delays and wait times
- Ensure menus, wine lists, and other materials are clean and presentable
- Presents menus and provides a quality assurance experience
- Provides reservation counts and informs management of special requests and events
- Engages management for any guest issues or complaints
- Notifies servers and management of special requests and celebrations
- Directs guests to their tables at a comfortable pace
- Checks bathrooms regularly and maintains a clean and stocked environment
- Adheres to grooming and dress code standards
Requirements:
- Minimum 1 year of host and/or restaurant experience in a high-volume environment
- Ability to work in an organized and professional manner
- Able to work in a standing/walking position for long periods of time
- Ability to demonstrate quick thinking and adaptability in a constantly changing environment
- Excellent communication and interpersonal skills
- Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
- Receptive to constructive criticism and performance feedback
Physical Demands:
- The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Cochon is an Equal Opportunity Employer and does not discriminate based on race, color, creed, religion, gender, pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.
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