Tax Office Manager

8 hours ago


Hickam AFB Joint Base Pearl HarborHickam HI USA, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.

Key Responsibilities:

  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines

Requirements:

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

About H&R Block:

H&R Block is a global leader in tax preparation and financial services. We are committed to providing help and inspiring confidence in our clients, associates, and communities everywhere. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.

What We Offer:

  • Competitive pay and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional client service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].


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