Store Operations Manager in Training

2 months ago

Joint Base Pearl Harbor Hickam, United States GNC Full time
Job Description

Company Overview

GNC is a leading health and wellness company that has been innovating since 1935. We motivate people to reach their goals with a trusted and exciting selection of products.

Our Team

We are a team of advocates for change and innovation, always cultivating and collaborating on new ideas to bring innovative solutions to the forefront. We work hard to ensure that our consumers come first.

Job Summary

This is a Store Operations Manager in Training role, responsible for learning the overall operations of a retail store under the direction of a Store Manager or District Manager. The successful candidate will gain knowledge and competency in financial processes required to manage a retail store.

Key Responsibilities

  • Customer Service
    • Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meet or exceed all corporate set goals, expectations, and key performance indicators.
  • Loyalty Programs
    • Drive GNC's loyalty programs and incentives for successful engagement of customers.
  • Product Knowledge
    • Monitor best sellers, identify product demand, and update SM regarding trends.
  • Community Engagement
    • Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Merchandising
    • Read all merchandising bulletins to understand product assortment and answer product questions based on Company-approved information.
  • Team Supervision
    • Supervise and lead store team under SM guidance; communicate sales targets and drive team performance; provide feedback and support succession planning of high performers by communicating team performance to SM.
  • Training
    • Review all training resources and complete assigned modules to understand product assortment and answer product questions based on Company-approved information.
  • Asset Protection
    • Ensure company assets are protected and not exposed to risks and conflicts of interest.
  • Escalated Issues
    • Partner with SM to handle escalated customer service issues; support SM in monitoring store's Loss Prevention activities and escalate concerns.
  • Store Maintenance
    • Keep store clean and uncluttered.
  • Register Operations
    • Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.

Leadership Development

  • Learn to independently lead staffing and training initiatives.
  • Manage work schedules within established budgets for optimal store coverage.
  • Hire, train, and discipline employees.
  • Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation.
  • Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store.
  • Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections, and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands.
  • Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store, and Buy Online Pickup in Store.
  • Independently perform complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling, and leading others in selling skills development.
  • Additional duties as assigned.

Supervisory Responsibilities

  • Responsible for supervising a team of employees.

Physical Aspects/Work Environment

  • Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
  • Regularly/Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in the work environment is usually low/moderate.

Qualifications

  • Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, and reasoning).
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence subordinates, peers, and senior management.
  • Self-motivated with critical attention to detail, deadlines, high sense of urgency, and reporting.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
  • Ability to work overtime as necessary.
  • Must be available to work evenings, weekends, and holidays.
  • Must have current driver's license.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

  • Access to GNC Health Program (virtual health services).
  • Competitive rate of pay.
  • Employee discount.
  • This position is eligible to participate in the Individual Sales Commission Program.

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