Veterinary Assistant Team Lead
1 month ago
The Shift Lead is a vital role at Banfield Pet Hospital, responsible for providing exceptional client service, leading the paraprofessional team, and ensuring the smooth operation of the hospital. This dynamic individual will work closely with the Practice Manager and hospital leadership to drive productivity, profitability, and quality care.
Key Responsibilities- Lead the paraprofessional team, providing guidance, support, and coaching to ensure excellent client service and quality care.
- Assist the Practice Manager in developing and implementing hospital labor management strategies to maximize productivity and profitability.
- Support the Practice Manager in selecting, training, and supervising the paraprofessional team to ensure quality medical care, exceptional client service, and associate engagement.
- Provide professional, efficient, and exceptional client service, ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns.
- Assist the Practice Manager in creating an environment where a team can deliver quality, efficient, and effective veterinary care to pets.
- Foster an environment that engages associates, where associates do their best and feel good about being a member of the team.
- Ensure effective communication between associates, clients, hospital leadership, and Central Team Support.
- Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
- Ensure all hospitalized pets are prepped and all equipment is ready for surgery.
- Prepare the whole team on cases scheduled for the day, assist with any transfers of cases from the day before or external referrals to provide continuity of care, triage the treatment board.
- Assist the Practice Manager in identifying potential "bottlenecks" and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world-class preventive care and client service.
- Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
- Train and mentor new paraprofessional associates.
- Quality check medical records, go-home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
- Address broken equipment issues and assist in inventory management.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1-2 years of experience in a veterinary hospital or related field.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- Strong attention to detail and ability to maintain accurate records.
- Ability to work independently and as part of a team.
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