Sales Associate

1 day ago

Chicago, Illinois, United States Richemont Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Cartier North America. As a Sales Associate, you will be responsible for delivering exceptional customer service, achieving sales targets, and contributing to the overall success of our boutique.

Key Responsibilities
  • Sales Achievement:
    • Consistently meet and exceed monthly sales targets, as directed by management.
    • Provide outstanding customer service by greeting and acknowledging every customer, maintaining exceptional standards, and demonstrating solid product knowledge.
    • Adapt approach according to client needs and motivations, negotiate and handle objections with ease.
    • Assist and support after-sales clients in accordance with Maison values, act as a referent, and provide recommendations for an exceptional client experience.
    • Remain current on industry news and competitor activity.
  • Client Relationship Management:
    • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with management to develop a plan for clients and prospects.
    • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
    • Appropriately resolve client issues/concerns and escalate as needed to management.
    • Partner with management to develop a plan to support and participate in in-store and offsite events and networking.
  • Daily Boutique Operations:
    • Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique.
    • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
    • Assist in the merchandising and daily maintenance of displays and back-stock.
    • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
    • Assist with special projects, as needed (i.e., price changes, supporting back-office responsibilities, etc.).
    Requirements
    • College degree preferred.
    • Must be able to work Saturday and Sunday consistently and one weekday.
    • 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
    • General knowledge of timepiece movements.
    Technical Skills
    • Ability to work in a fast-paced retail store environment.
    • Computer and internet savvy.
    • MS Office experience required, SAP knowledge preferred.
    Personal Skills/Abilities
    • Additional language skills are a plus.
    • Excellent interpersonal and communication skills are required.
    • Strong understanding of customer service needs and customer (internal and external) priorities.
    • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
    • Being a genuine Maison Ambassador.
    • Uphold Cartier image by maintaining a professional demeanor at all times and being an Ambassador for the Brand.
    • Self-Starter with Team-Player approach.
    • Must be available to work retail hours, including weekends, and to travel for trainings, client events, conferences.

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