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Barista - Coffee Connoisseur

2 months ago

Colorado Springs, Colorado, United States Black Rock Roasting Company Full time
Job Summary

We are seeking a highly motivated and customer-focused Barista to join our team at Black Rock Roasting Company. As a Barista, you will be responsible for delivering exceptional customer service, crafting high-quality beverages, and fostering positive relationships with customers and team members.

Key Responsibilities
  • Customer Service: Greet customers warmly and ensure a positive, welcoming, and engaging environment.
  • Beverage Preparation: Prepare and serve coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
  • Store Maintenance: Maintain clean and organized work and customer areas, following health and safety guidelines.
  • Sales and Promotions: Promote new coffee offerings and seasonal specials to enhance brand awareness and sales.
  • Cash Handling: Handle accurate cash and credit transactions, including daily cash deposits when required.
  • Training and Development: Support training initiatives and mentor new team members during their onboarding process.
  • Inventory Management: Assist in inventory management and restock supplies as needed, including product displays.
  • Customer Complaint Resolution: Handle customer complaints and resolve issues professionally and promptly.
Requirements
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills for effective customer and team interactions.
  • Attention to Detail: Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail.
  • Customer Service Skills: Excellent customer service skills with a friendly, outgoing personality.
  • Relationship Building: Capable of building positive relationships with customers and team members.
  • Flexibility: Flexibility to work weekends, holidays, and varying shifts.
  • Independence: Self-motivated and capable of independent work during down times.
Benefits
  • Paid Time Off: Paid time off (full-time team members can expect to accrue 40-56 hours per year)
  • 401(K) Plan: 401(K) Plan options for eligible* team members
  • Health Insurance: Health insurance (medical, vision, dental) for eligible** team members
  • Pet Insurance: Pet insurance and discount options for eligible** team members
  • Professional Development: Professional development opportunities