Field Support Representative Specialist

1 week ago


Fort Wayne, Indiana, United States Canon U.S.A., Inc. Full time

**Overview:**

Canon U.S.A., Inc. is seeking a highly skilled Field Support Representative to join our team in Fort Wayne, IN. As a key member of our mailroom and administrative services team, you will be responsible for providing exceptional support to our clients by ensuring the efficient and timely delivery of mail and packages.

**Job Description:**

In this role, you will work under direct supervision to provide temporary in-house talent pool services, replacing or supporting Office Service Reps who are out of the office. You will be assigned a home location but may be scheduled to visit other client sites within the region to provide various disciplines, including faxing, printing, mailing, reception, and other duties as assigned.

**Responsibilities:**

  • Ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
  • Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
  • Log and deliver incoming overnight packages within established time frames.

**Qualifications:

  • High school diploma or equivalent required.
  • 1-3 years' experience working in a mailroom or professional office environment.
  • Basic knowledge of metering, weighting, logging and other shipping procedures.
  • Basic computer skills required.
  • Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.

**Salary:** The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.



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