Restaurant Operations Manager

4 weeks ago


Houston, Texas, United States Via 313 Pizza Full time

As a vital asset to Via 313 Pizza, the Assistant General Manager plays a crucial role in helping the restaurant meet service, sales, and profit objectives. This position involves supervising and directing staff in daily work activities, maintaining positive customer relations, and assisting with day-to-day operations.

Key Responsibilities:
  • Leads the execution of the brand daily
  • Competent in all front-of-house and back-of-house positions
  • Responsible for the cleanliness of the restaurant
  • Responsible for same-store sales growth
  • Responsible for line speed to be measured using transaction times
  • Serve as the primary point of contact for all customer service matters and responsible for overall customer reviews
  • Handles the execution of quality food following proper procedures and Via 313 standards
  • Attends weekly meetings with the store management team
  • Reviews weekly employee schedules
  • Assists the General Manager in completing weekly reports, self-reporting, people PAR staffing guide, online ordering, inventory, etc.
  • Have a thorough knowledge of Via 313's culture
  • Follows all company standards for health, safety, sanitation, and security and maintains a neat and clean appearance
  • Adheres to and ensures all employees follow proper policies and procedures as outlined in the employee handbook
  • Performs other duties as required by upper management
  • Exceptional attention to detail
Requirements:
  • Excellent verbal and written communication
  • Collaborative, growth mindset, and partnership-oriented
  • Able to motivate and lead staff
  • Willingness to obtain training and obtain certifications as needed
  • Ability to multitask and complete tasks in a timely, accurate manner
  • Valid driver's license
  • Regular and predictable attendance


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