Customer Engagement Specialist
2 weeks ago
Founded in San Diego in 2007, Club Pilates has expanded across the nation, making Pilates accessible to countless individuals. With over eight million workouts conducted annually, we are just beginning our journey.
Remaining faithful to Joseph Pilates' original techniques, Club Pilates provides exceptional training at a competitive price, utilizing state-of-the-art equipment and group sessions.
If you believe that Pilates can positively impact your physical and mental well-being, you are in the right place.
POSITION OVERVIEW:
The primary objective of the Sales and Service Representative is to serve as the initial point of contact for prospective clients, drive new memberships and sales, and deliver exceptional customer service to current members. While experience in fitness is beneficial, a strong background in sales is essential.
QUALIFICATIONS:
- Exceptional sales, communication, and customer service abilities
- Results-oriented with a proven history in membership, retail, and training sales
- Familiarity with Club Ready software is advantageous
- Ability to remain standing or seated for prolonged periods
- Strong verbal and written communication skills
- Aptitude for working under pressure and meeting deadlines
- Professional and polished demeanor
- Competent computer skills
- Valid driver's license and dependable transportation
KEY RESPONSIBILITIES:
- Manage the sales process from lead generation to closing
- Conduct studio tours and assess member requirements
- Achieve personal sales objectives
- Promote club offerings to members and potential clients
- Schedule appointments to meet sales targets
- Engage in club events to enhance visibility
- Improve sales techniques
- Perform additional duties as required
COMPENSATION & BENEFITS:
- Base Pay: $16 - $20 per hour
- Commission on sales
- Opportunities for advancement into sales and management positions
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