Customer Service Liaison

2 weeks ago


Maumee, Ohio, United States Barnes Full time

Customer Service Liaison

Barnes is seeking a skilled Customer Service Liaison to join its team in Maumee, OH. As a key member of the Force and Motion Control SBU, this role will be responsible for ensuring compliance with legal and corporate guidelines for all solicitation, proposal, and contract processes.

Key Responsibilities:

  • Primary Contact: Serve as the primary point of contact for customer inquiries regarding orders, quotes, deliveries, and other issues.
  • Contract Review: Conduct thorough reviews of customer purchase orders, quotes, and requirements to ensure alignment with corporate policies and procedures.
  • Documentation: Maintain accurate and up-to-date records of contractual agreements, ensuring compliance with internal and customer retention requirements.
  • Communication: Effectively communicate with customers, internal teams, and external partners to resolve inquiries and issues in a timely and professional manner.

Requirements:

  • Experience: Minimum two years of experience in customer service or a related field, preferably in the distribution industry.
  • Skills: Excellent communication and problem-solving skills, with experience working in an ERP system and Microsoft Office applications.


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