Customer Service Representative
2 weeks ago
Customer Service Representative Job Description
At Steve Decker - State Farm Agent, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt, accurate, and friendly customer service to our clients.
Responsibilities:
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Qualifications:
- Ability to resolve complex customer issues.
- Excellent communication skills - written, verbal, and listening.
- Pride in getting work done accurately and timely.
- People-oriented.
- Ability to work in a team environment.
- Ability to multi-task.
- Property and Casualty license (must be able to obtain).
- Life and Health License (must be able to obtain).
Benefits:
- Bonus based on performance.
- Opportunity for advancement.
- Paid time off.
- Signing bonus.
- Training & development.
Why Work with Us:
At Steve Decker - State Farm Agent, we value our employees and offer a range of benefits to support their success. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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