Water Softener Service Technician

2 weeks ago

Austin, Texas, United States ABC Home and Commercial Full time
Exciting Opportunity: Water Softener Service Technician

We are seeking a highly skilled Water Softener Service Technician to join our team at ABC Home & Commercial Services. As a Water Softener Service Technician, you will be responsible for selling, installing, repairing, and maintaining water treatment and filtration systems with professionalism and excellent customer service.

Key Responsibilities:
  • Accurately diagnose the cause of water quality issues and recommend options for repair, installation, or replacement of systems to customers.
  • Quote each job using a flat rate price book in accordance with company policy and collect and deliver payment from customer to the office.
  • Work with inspectors, suppliers, and co-workers to ensure correct project work while abiding by all codes.
  • Carry out general skills such as soldering, pipe-threading/gluing/using pro-press tools and fittings, diagnosing mechanical issues with water treatment equipment, and repairing water leaks.
  • Communicate effectively with supervisors, dispatchers, CSRs, and customers to ensure complete alignment at all times during the service repair or replacement process.
Requirements:
  • At least 1 year of experience in water softener service.
  • Class I, II, or III Water Treatment license, or the ability to obtain one.
  • Excellent communication and customer service skills.
  • High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication/information sharing.
  • Ability to prioritize workload, work under pressure, and handle irate customers while maintaining good composure.
  • Dependable and self-motivated with a desire to work year-round.
  • Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.
  • Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
What We Offer:
  • Comprehensive benefits package including health, dental, vision, and life insurance.
  • 401(k) with company matching.
  • Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
  • Additional compensation opportunities through our Lead Now Program.
  • Company clubs, outings, and paid training and development opportunities.
  • Tuition reimbursement and educational scholarships for employees and family members.
  • Wellness program including a gym membership and a company vehicle with gas card.

At ABC Home & Commercial Services, we're a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. We take pride in being a company with 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas.

We're an Equal Opportunity Employer and conduct pre-employment screenings, including a drug screen, physical, and physical performance evaluation (PPE). We also participate in the E-Verify (I-9) program and conduct a comprehensive criminal background check and 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

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