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Water Softener Service Technician
2 months ago
At ABC Home & Commercial Services, we're seeking a skilled Water Softener Service Technician to join our team. As a key member of our team, you will be responsible for selling, installing, repairing, and maintaining water treatment and filtration systems with professionalism and excellent customer service.
Key Responsibilities:- Accurately diagnose the cause of water quality issues and recommend options for repair, installation, or replacement of systems to customers.
- Quote each job using a flat rate price book in accordance with company policy and collect and deliver payment from customer to the office.
- Work with inspectors, suppliers, and co-workers to ensure correct project work while abiding by all codes.
- Carry out general skills such as soldering, pipe-threading/gluing/using pro-press tools and fittings, diagnosing mechanical issues with water treatment equipment, and repairing water leaks.
- Communicate effectively with supervisors, dispatchers, CSRs, and customers to ensure complete alignment at all times during the service repair or replacement process.
- Water Softener experience required - at least 1 year minimum.
- Class I, II, or III Water Treatment license, or the ability to obtain one.
- Excellent communication and customer service skills.
- High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication/information sharing.
- Ability to prioritize workload, work under pressure, and handle irate customers while maintaining good composure.
- Dependable and self-motivated with a desire to work year-round.
- Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.
- Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
- Comprehensive benefits package including health, dental, vision, and life insurance.
- 401(k) with company matching.
- Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
- Additional compensation opportunities through our Lead Now Program.
- Company clubs, outings, and paid training and development opportunities.
- Tuition reimbursement and educational scholarships for employees and family members.
- Wellness program including a gym membership and a company vehicle with gas card.
We're an Equal Opportunity Employer and conduct pre-employment screenings, including a drug screen, physical, and physical performance evaluation (PPE). We participate in the E-Verify (I-9) program and conduct a comprehensive criminal background check and 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
