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Water Softener Service Technician
2 months ago
We are seeking a highly skilled Water Softener Service Technician to join our team at ABC Home & Commercial Services. As a Water Softener Service Technician, you will be responsible for selling, installing, repairing, and maintaining water treatment and filtration systems with professionalism and excellent customer service.
Key Responsibilities- Accurately diagnose the cause of water quality issues and recommend options for repair, installation, or replacement of systems to customers.
- Quote each job by using a flat rate price book in accordance with company policy, collect and deliver payment from customer to the office, and complete and submit all required paperwork in a timely and accurate manner.
- Work with inspectors, suppliers, and co-workers to ensure correct project work, while abiding by all codes.
- Carry out general skills such as soldering, pipe-threading/gluing/using pro-press tools and fittings, diagnosing mechanical issues with water treatment equipment, and repairing.
- Communicate effectively with supervisors, dispatchers, customer service representatives, and customers to ensure complete alignment at all times during the service repair or replacement process.
- Maintain necessary licenses or certifications and complete required continuing education.
- Maintain a professional attitude at all times with customers, fellow employees, and supervisors.
- Water Softener experience required - at least 1 year minimum.
- Class I, II, or III Water Treatment license, or the ability to obtain one.
- Excellent communication and customer service skills.
- High proficiency with electronic devices and applications for effective communication and information sharing.
- Ability to prioritize workload, work under pressure, and handle irate customers while maintaining good composure.
- Dependable and self-motivated with a desire to work year-round.
- Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.
- Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
- Comprehensive benefits package including health, dental, vision, and life insurance.
- 401(k) with company matching.
- Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
- Additional compensation opportunities through our Lead Now Program.
- Company clubs, outings, and paid training and development opportunities.
- Tuition reimbursement and educational scholarships for employees and family members.
- Wellness program including a gym membership and a company vehicle with gas card.
