Patient Financial Advocate
4 days ago
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough, but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety.
It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
Key Responsibilities:- Screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER.
- Provide information and reports to client contact(s), keeping them current on our progress.
- Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
- Screen those patients that are referred to Firstsource for State, County, and/or Federal eligibility assistance programs.
- Initiate the application process bedside when possible.
- Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
- Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
- Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
- Record all patient information on the designated in-house screening sheet.
- Document the results of the screening in the onsite tracking tool and hospital computer system.
- Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
- Review system for available information for each outpatient account identified as self-pay.
- Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
- Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
- Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
- Other duties as assigned or required by client contract.
- High School Diploma or equivalent required.
- 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
- Previous customer service experience preferred.
- Must have basic computer skills.
- Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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