Global Implementation Operations Director
6 days ago
The Head of Implementation Operations is a critical role that requires a unique blend of technical expertise, business acumen, and leadership skills. As a key member of our operations team, you will be responsible for leading the design and execution of scalable implementation processes, managing a globally distributed team, and optimizing for scale and efficiency.
We are looking for a visionary leader who can bring a customer-centric approach to our implementation process, ensuring seamless product adoption and exceptional customer experience. If you have a passion for delivering exceptional customer experiences, a strong technical background, and excellent leadership skills, we encourage you to apply.
The estimated salary range for this position is $230k-$280k plus bonus and equity. We offer a comprehensive benefits package, including flexible PTO, market-leading medical, vision, and dental insurance, 401K matching up to 4%, and a monthly wellness reimbursement/stipend.
Key Responsibilities:
- Design and execute scalable implementation processes
- Manage a globally distributed team
- Optimize for scale and efficiency
Requirements:
- 10+ years of experience managing complex hardware & software deployment projects, ideally in restaurant tech or a similar industry
- Proven track record leading high-stakes implementations where flawless execution is essential to customer satisfaction
- Strong technical background in hardware systems, installation processes, and troubleshooting methodologies
- Exceptional leadership and communication skills
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