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Customer Care Representative
2 months ago
Customer Service Associate
Location: Remote
Job Overview:
Are you dedicated to enhancing customer experiences and making a positive impact? Join our team as a Customer Service Associate, where you will deliver exceptional phone-based support without requiring a background in finance. We provide comprehensive training, a collaborative team environment, and numerous opportunities for professional development to ensure your success in this role.
Work Schedule: Standard hours from Monday to Friday, with initial training sessions from 7:30 AM to 4:00 PM. After training, you will need to be available for an 8-hour shift between 7:00 AM and 10:00 PM.
Primary Duties:
- Build rapport and demonstrate empathy with clients
- Assist customers with professionalism while achieving business objectives
- Utilize internal resources efficiently to provide solutions
- Exhibit outstanding customer service skills and problem-solving capabilities
- Proactively seek knowledge and expertise to address customer inquiries
Qualifications:
- Relevant degree or equivalent experience in customer service
- Strong listening and empathetic communication skills
- Exceptional verbal and written communication abilities
- Adaptability to various work environments
- Proactive approach to problem-solving
Career Advancement:
As a Customer Service Associate at Fidelity, you will have the opportunity to explore diverse career paths and receive guidance from your manager to help you achieve your professional aspirations.
About Fidelity Investments:
Fidelity Investments is committed to enhancing the financial well-being of its clients by offering investment and planning services. Join us to build a fulfilling career that positively influences lives and communities.
Employee Benefits:
We offer a comprehensive benefits package that includes adoption assistance, maternity and parental leave, retirement planning, health insurance, educational benefits, and more.
