Union Customer Support Specialist
6 days ago
This role offers a unique chance to make a difference in the lives of our customers, while working in a dynamic and fast-paced environment. As a Customer Service Representative, you will be responsible for handling a wide range of customer inquiries, from resolving billing issues to explaining complex policies and procedures.
Responsibilities and Expectations
- Provide excellent customer service through effective communication, active listening, and empathy.
- Utilize established procedures and policies to resolve customer problems and complaints.
- Maintain accurate records of customer transactions and interactions.
- Work collaboratively with internal teams to resolve customer issues and improve overall service quality.
What We're Looking For
- A high school diploma or equivalent.
- An associate's degree or bachelor's degree in a related field is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
Compensation and Benefits
$26.46 per hour, plus comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off.
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