Union Customer Support Specialist

6 days ago


Binghamton, New York, United States Iberdrola Full time
About This Opportunity

This role offers a unique chance to make a difference in the lives of our customers, while working in a dynamic and fast-paced environment. As a Customer Service Representative, you will be responsible for handling a wide range of customer inquiries, from resolving billing issues to explaining complex policies and procedures.


Responsibilities and Expectations
  1. Provide excellent customer service through effective communication, active listening, and empathy.
  2. Utilize established procedures and policies to resolve customer problems and complaints.
  3. Maintain accurate records of customer transactions and interactions.
  4. Work collaboratively with internal teams to resolve customer issues and improve overall service quality.

What We're Looking For
  • A high school diploma or equivalent.
  • An associate's degree or bachelor's degree in a related field is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.

Compensation and Benefits

$26.46 per hour, plus comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off.



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