Customer Service Representative

2 days ago


Binghamton, New York, United States Citizens Full time
Job Summary: Citizens is seeking a Customer Service Representative to provide exceptional service to our customers in our branches. The ideal candidate will be comfortable using digital technology to support the delivery of business goals and will be able to problem solve and provide solutions to customer issues.

Key Responsibilities:
  • Greet customers in our lobbies and create amazing experiences for them.
  • Demonstrate how to use our mobile app or ATMs to complete simple transactions.
  • Provide personalized advice and solutions that meet customers' needs.
  • Respond to customers' questions and concerns about our products and benefits.

Required Qualifications:
  • High School degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.

Preferred Skills/Experience:
  • 6 months of experience processing transactions (cash and/or digital payments).
  • Motivates others, like teammates, business partners, and specialists, through collaboration.
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively.


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