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Patient Care Coordinator

2 months ago

Montgomery, Alabama, United States Sage Health Full time
About Sage Health
At Sage Health, we are committed to providing all seniors with access to premium primary care and wellness services, without the associated fees. Our mission is to ensure that every senior receives the care they deserve.

Sage Health develops accessible neighborhood health centers that cater to all healthcare needs of our patients while collaborating with Medicare Advantage plans that cover primary care completely.

Unlike traditional physician practices, our physicians manage a patient panel of 400 or fewer, working closely with top specialists and hospitals to achieve the best outcomes.

As a non-fee-for-service provider, we focus solely on maintaining the health of our seniors, operating within a global capitation budget provided by Medicare Advantage plans.

Sage Health is a hub for the finest risk provider talent in the nation, establishing a new standard for senior care in the United States.

We welcome applicants from all backgrounds and ensure equal opportunity in employment, adhering to all applicable federal, state, and local laws.

By applying, you are expressing your desire to join a dedicated team of professionals committed to delivering exceptional service and contributing to the overall success of the organization.

Position Overview
The Care Coordinator is responsible for a variety of administrative tasks, including managing referrals, patient registration, verifying benefits, obtaining insurance authorizations, scheduling appointments, and communicating with referral sources.

This role requires a high level of professionalism and collaboration with team members to achieve outstanding results.


Key Responsibilities:
1. Review referral requests from primary care physicians and onsite specialists.
2. Coordinate appointment scheduling for patients, including informing them of necessary preparations and arranging transportation if needed.
3. Safeguard patient information and maintain confidentiality of health records.

4. Monitor open referral reports daily to ensure all necessary documentation is received prior to patient visits.

5. Process a minimum of twenty referral orders daily, adhering to health plan protocols for authorization.

6. Schedule urgent referrals as requested by physicians and document missed appointments in the EHR.

7. Scan and index documents into the EHR, ensuring all necessary information is available for patient visits.

8. Participate in interdisciplinary teams focused on patient care plans and outcomes.

9. Assist colleagues to ensure smooth office operations and excellent service delivery.


Qualifications:
Required:
- High School Diploma or GED
- Experience in office administration, customer service, or a similar role in a fast-paced environment.
- Professional demeanor and effective communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and solve problems effectively.
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel).

Preferred:
- Experience with electronic health records and referral authorization processes.
- Familiarity with Availity or similar platforms.
- Background in medically underserved or culturally diverse communities.
- Knowledge of medical terminology and coding (ICD-10 and CPT).
- Bilingual in Spanish and English is a plus.

Physical Requirements:
- Visual Acuity: 75-100%
- Hearing: 75-100%
- Sitting: 75-100%
- Standing, Walking, Lifting/Pulling/Pushing: 0-24%

Reports To:
Center Manager
Dotted Line To:
Network Manager

Compensation:
The pay range for this role is competitive and commensurate with experience.