UAS Support Specialist

2 weeks ago


Wilmington, Delaware, United States Ascent AeroSystems Full time
UAS Support Engineer Job Description

Job Title: UAS Support Engineer

Job Overview:

Ascent AeroSystems is a leading manufacturer of rugged coaxial UAS for industrial, public safety, and defense markets. We're seeking a highly skilled UAS Support Engineer to join our team. This role will collaborate with operations and engineering to provide exceptional technical support for our UAS aircraft and services.

Key Responsibilities:

  • Develop and maintain expert-level knowledge of our UAS products to serve as a trusted resource for internal teams and customers.
  • Lead technical troubleshooting of hardware, software, and operational issues, ensuring prompt resolution and customer satisfaction.
  • Provide education and support to customers on UAS capabilities, operations, and maintenance.
  • Collaborate with the production team to identify and resolve challenges, and work closely with the engineering team to implement necessary changes.
  • Manage and analyze support-related data to identify trends and areas for improvement.
  • Stay up-to-date on industry trends and advancements in UAS technology.
  • Develop and maintain customer-facing technical documentation, FAQs, and troubleshooting guides.

Qualifications:

  • Bachelor's degree in an engineering-related field, robotics, or a multi-disciplinary field.
  • Strong technical troubleshooting skills, with attention to detail and excellent problem-solving abilities.
  • Excellent interpersonal and written communication skills, with a motivated and self-starting attitude.
  • Previous experience in technical support roles, preferably in UAS or robotics systems.

Company Overview:

Ascent AeroSystems is a subsidiary of Robinson Helicopter Company, offering a competitive salary, benefits, and a dynamic work environment. We're committed to advancing diversity, equity, and inclusion in our workplace and communities.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role to .COM with the subject line "UAS Support Engineer Application".



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