UAS Support Specialist
2 weeks ago
Job Title: UAS Support Engineer
Job Overview:
Ascent AeroSystems is a leading manufacturer of rugged coaxial UAS for industrial, public safety, and defense markets. We're seeking a highly skilled UAS Support Engineer to join our team. This role will collaborate with operations and engineering to provide exceptional technical support for our UAS aircraft and services.
Key Responsibilities:
- Develop and maintain expert-level knowledge of our UAS products to serve as a trusted resource for internal teams and customers.
- Lead technical troubleshooting of hardware, software, and operational issues, ensuring prompt resolution and customer satisfaction.
- Provide education and support to customers on UAS capabilities, operations, and maintenance.
- Collaborate with the production team to identify and resolve challenges, and work closely with the engineering team to implement necessary changes.
- Manage and analyze support-related data to identify trends and areas for improvement.
- Stay up-to-date on industry trends and advancements in UAS technology.
- Develop and maintain customer-facing technical documentation, FAQs, and troubleshooting guides.
Qualifications:
- Bachelor's degree in an engineering-related field, robotics, or a multi-disciplinary field.
- Strong technical troubleshooting skills, with attention to detail and excellent problem-solving abilities.
- Excellent interpersonal and written communication skills, with a motivated and self-starting attitude.
- Previous experience in technical support roles, preferably in UAS or robotics systems.
Company Overview:
Ascent AeroSystems is a subsidiary of Robinson Helicopter Company, offering a competitive salary, benefits, and a dynamic work environment. We're committed to advancing diversity, equity, and inclusion in our workplace and communities.
How to Apply:
Please submit your resume and a cover letter outlining your experience and qualifications for this role to .COM with the subject line "UAS Support Engineer Application".
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