Service Desk Technician

4 weeks ago


Liberty, North Carolina, United States Occam Solutions Full time

Job Summary

Occam Solutions is seeking a highly skilled Service Desk Technician to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch technical support to our end-users.

Key Responsibilities

Provide hardware, software, network, and applications problem resolution via phone, email, and instant messaging

Work rotating shift schedules, including nights, weekends, and holidays

Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, and other special applications

Document, track, resolve, and report on problems and work orders using Remedy ticketing system

Create, modify, delete user accounts via Active Directory and associated support tools

Determine which team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically

Install, maintain, and troubleshoot network, system, and application software

Apprentice level technical knowledge of workstation hardware and Microsoft Technologies

Familiarity with Dameware and Terminal Services

Requirements

DoD 8570 IAT Level I certification within 90 days of hire

Current Secret clearance

Ability to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification


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