Service Desk Technician
4 weeks ago
Job Summary
Occam Solutions is seeking a highly skilled Service Desk Technician to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch technical support to our end-users.
Key Responsibilities
Provide hardware, software, network, and applications problem resolution via phone, email, and instant messaging
Work rotating shift schedules, including nights, weekends, and holidays
Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, and other special applications
Document, track, resolve, and report on problems and work orders using Remedy ticketing system
Create, modify, delete user accounts via Active Directory and associated support tools
Determine which team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically
Install, maintain, and troubleshoot network, system, and application software
Apprentice level technical knowledge of workstation hardware and Microsoft Technologies
Familiarity with Dameware and Terminal Services
Requirements
DoD 8570 IAT Level I certification within 90 days of hire
Current Secret clearance
Ability to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification
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